Postage & Returns
     Ordering Information

   How to Order
     To place an order, simply add the product(s) you want to buy to your shopping cart  
     and proceed to the checkout.   Detailed instructions will follow.
                        Online payment is made though  PAY PAL

     or if you would prefer to order by post please enclose cheque or Postal Order to:
                                          Pulchra Jewellers Ltd
                                          58 Boscaswell Village
                                          Pendeen
                                          Penzance
                                          Cornwall
                                          TR19 7EJ

             or contact     info@pulchrajewellers.co.uk
    Post & Package  
      Is charged at £4.50 per order to mainland UK and will require a signature on receipt.
     All orders outside UK postage to be notified.

    Delivery Timescales
      All items are hand made to order in our Cornwall workshop and we will make every 
     effort to ensure a delivery time of 28 days from order,
      however sometimes some processes can take longer than anticipated e.g.
     Hallmarking. or the ordering of specialised requested stones.
      In this event you will always be notified. 

    Returns & Refunds
      In the unlikely event that you are not completely satisfied with your order, please
      contact me within 2 days of receipt:

      Full refund (excluding postage cost) will be given on goods returned in original
      condition and in original packaging within 7 days.
      Refunds cannot be given for bespoke (made to your own specifications) items.

     Refunds cannot be given for used goods, or goods returned after the event they
    were purchased for. For health reasons we hold a NO RETURN policy for EARRINGS 
     unless damaged/faulty on arrival
     All returns will be refunded within 30 days of receipt of the goods.
     You are responsible for the return of the item. we recommend you use recorded or
     special delivery as a refund cannot be given for any item not received.
     In the event that, on delivery,your item is found to be damaged, please contact us 
     immediately so that return of the item can be arranged, a replacement / or refund
    will then be sent.